Return Policy

At Sheer Fragrances, every order is carefully checked and packed before dispatch. We want your fragrance experience to be smooth from order to delivery. Please read the following policy carefully before placing your order.

1. No Returns or Exchanges for Fragrance Preference

Because perfumes, attars, and fragrance oils are personal-use products, we generally do not accept returns or exchanges due to fragrance preference, change of mind, or incorrect selection.

2. If There Is a Problem with Your Order

If you receive a product that is damaged, defective, incorrect, or missing, please contact us within 24 hours of delivery.

3. Mandatory Unboxing Video

For any damage, defect, incorrect-product, or missing-product claim, an uninterrupted unboxing video is mandatory.

The video must clearly show the package from the time it is received, including the shipping label, until the package is opened and all contents are fully inspected.

4. Keep the Original Packaging

Please retain the original packaging, product, shipping materials, and all items received until your claim has been reviewed and resolved by Sheer Fragrances.

5. Store Credit for Approved Claims

After reviewing and verifying your claim, Sheer Fragrances may provide an appropriate resolution.

Where a refund is approved, it will be provided only as Sheer Fragrances Store Credit, which can be used toward a future purchase.

We do not provide refunds to bank accounts, cards, UPI, or other original payment methods.

6. Issues Eligible for Store Credit

Store credit may be provided for verified issues such as:

• Damage during delivery
• Wrong product received
• Missing product
• Genuine product defect

The amount of store credit will depend on the nature and extent of the verified issue.

7. Fragrance Preference

Fragrance is personal, and its character and performance can vary from person to person depending on skin chemistry, climate, and individual preference.

Therefore, we cannot offer returns, exchanges, or store credit simply because:

• You don't like the fragrance after receiving it
• The fragrance smells different from what you expected
• You prefer stronger or softer projection
• You expected longer or different performance
• You changed your mind
• You selected the wrong fragrance, size, or quantity

We recommend reviewing the fragrance description and notes carefully before ordering. If you're unsure which fragrance to choose, our team will be happy to assist you before purchase.

8. Opened or Used Products

For hygiene and product-safety reasons, opened or used fragrance products are not eligible for return.

This does not affect our commitment to help with a genuine issue involving a damaged, defective, or incorrect product, subject to the mandatory unboxing-video requirement.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible only before the order has been processed or dispatched. Once an order has been processed or dispatched, cancellation may no longer be possible.

10. Our Promise

If something genuinely goes wrong with your order, please contact us first.

We'll review the situation carefully and, where the claim is verified, do our best to provide a fair and practical solution.

11. Contact Us for Claims & Support

For questions regarding returns, damaged products, incorrect orders, missing items, or other genuine order-related issues, please contact Sheer Fragrances using the details below:

Email: fragrancesbysheer@gmail.com

WhatsApp: +91 9137542641

Please include your order number, details of the issue, and the required unboxing video when submitting a claim.

12. Important Reminder

Before placing your order, please carefully check the fragrance, size, quantity, and product details selected.

By placing an order with Sheer Fragrances, you acknowledge and agree to this Returns & Refund Policy. Our team is always available to help you make an informed fragrance choice before purchase.